Service design & business development — Milan, Italy

Xuanye Chen.

Systems, products and interfaces made clear enough to decide, test and use.

Studying: M.Sc. Product Service System Design, Politecnico di Milano
Exchange: Strategic Design, KEDGE Business School
Recognition: Two course-competition first places · DNA Paris 2024

Xuanye Chen

Products
- 2 projects
  - MÜSHA full-scale prototype photographed in four uses: footrest, pocket tray, wardrobe, bed.
  - ProthèseCut, drilled, brazed and shaped in the workshop.
- 1 project
  - Doppio SensoColour and material specified per floor and per surface, not chosen as a mood.
- 2 projects
  - ProthèseA threaded adapter, retaining cups and an elastomer bushing, brazed and tested.
  - Ready to MixHandle, press axis and base worked as one problem.
Services & Systems
- 4 projects
- 1 project
  - CodexFacilitating a manager and two frontline teams to a decision they voted on.
- 2 projects
  - CodexCreate, share, use and update, drawn as one maintained record.
  - AI for Supply ChainSignal to risk tier to operating response to upstream plan.
AI & Business
- 2 projects
  - AI Parental ControlStated data use, visible consequences and parent approval before anything changes.
  - NotebookLM TrustFive layers separated instead of treating transparency as one feature.
- 2 projects
  - ecommerceA three-month 0-to-1 Shopify pilot run to validate an underserved Italian home-decor niche.
  - Data for StrategyThe dataset was read until it pointed at two growth hypotheses somebody has to act on.
- 1 project
  - Re-foodPartners, costs, segments and two revenue levels, named as assumptions.

See all the work →

All 35 methods →

Selected work

Three that show the same move at three scales.

01
Service · 2026
Codex
A living record that lets communication teams compare local working norms before cross-border work begins.
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1service blueprint3operating roles3system maps3journey stages3co-design sessions1prototype walkthrough
The record eleven banks read before cross-border work starts
02
AI & Business · 2024
Data for Strategy
A team analysis connected geography, delivery time and customer reviews to two operational growth hypotheses.
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2geospatial maps2correlation studies2recommendations
Every customer order placed on the map, by delivery delay
0Share of orders delayed0.5
03
AI & Business · 2026
AI for Supply Chain
Turning vehicle signals into risk tiers, maintenance actions and operational measures a logistics provider can act on.
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1decision architecture6evaluation measures1system diagram
No cover image: the evidence on this case is the decision architecture itself, redrawn as native diagrams rather than deck exports.

Brands I’ve worked with and analysed.

Contact

Xuanye Chen

Service design & business development · Milan, Italy

Email: xuanye.chen@icpn.it xuanye.chen@mail.polimi.it
Phone: +39 345 212 9487

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